Info CenterFrequently Asked Questions

VisiPak's Terms and Conditions will assist you with answers to general information about sampling, orders and administrative questions.

Samples

Can I get samples for testing?

Typically samples are provided at no charge. We strongly recommend customer evaluation of sample products prior to order placement. The selection of diameter, thickness and length of the packaging are key considerations. Our sales staff will be happy to assist you with your requirements.

Ordering

How do I place an order?

There are a few options for placing orders:

1. By phone call 1-800-949-1141
2. By fax at 636-282-6888
3. By emailing us at customerservice@visipak.com

Do you have a representative in my area?

All VisiPak salespeople are trained employees of our company. Please contact our office for the salesperson who services your region. Or, submit our Request a Quote form and your Regional Account Manager will reply.

What is the minimum order quantity?

For standard tubing sizes the minimum order quantity is typically 150 to 1800 feet based upon diameter. Most stock items have one case minimums. For non standard products, the minimum order is typically based on a minimum run time. Please consult sales for more information.

Can I get my order faster than the standard lead-time?

Stock products typically ship within one day depending on availability. Most production orders ship within 3 weeks. Products requiring secondary operations, like Hang Tubes and PermaSeals, typically take 4 weeks. Clear Boxes typically run about 8 weeks from the time the sample is approved. Clamshells, blisters and trays typically take 6-8 weeks from the time the sample is approved.

Administration, Terms and Conditions

What are the terms and conditions for purchasing your products?

Please review our Terms and Conditions.

Where should payments for purchases be sent?

Remittance Address (Checks/Lockbox):
Sinclair & Rush, Inc.
P.O. Box 804957
Kansas City, MO  64180-4957

For payment other than check, please contact us using one of the following methods:

1. Email address for remittance information: ar@sinclair-rush.com
2. Fax number to request remittance information: 636-282-5315

How do I get pricing for a specific part and quantity?

VisiPak invites you to visit our online store where you will find pricing for many of our stocked items in case quantities. When your project requires larger quantities or custom cut sizes, we ask you to either call for a quote, or submit our Request a Quote/Samples form. All submitted forms are received by our Regional Account Managers and are typically processed the same day or next day depending on the time of the receipt of the request.

Where is your shipping point?

FOB: Point of Shipment
Fenton, MO 63026
St. Louis, MO 63010
Carlstadt, NJ 07072
Portland, OR 97230

Are your products safe for contact with food?

Most of our products can be made from materials that are safe for direct food contact. Please provide your requirements to your sales representative when requesting a quotation.

What is Prop 65 labeling and how does it affect me?

Sinclair & Rush products are compliant with California Proposition 65 due to our decision to provide the appropriate warning label on our applicable products. If you utilize certain Sinclair & Rush products and do not choose to label your product according to California Proposition 65 requirements, you may find your products are not compliant with California Prop 65. For greater details, please research Prop 65 Information or contact your salesperson for further assistance.

How can I set up credit with your company?

Please download our credit application.

Tubes and Tubing

Can you make other sizes than those listed?

Yes, we have numerous tool sets to make hundreds of different sizes. Custom tooling is also available for a nominal fee.

How do you or how can I cut the tubing?

There are several ways to cut a tube. Please visit our how to to learn how tubes are cut.

Will the caps or plugs stay on the tube without additional security?

VisiPak caps and plugs fit specific tube diameter sizes by design. Our tubes are paired with a cap or plug as shown on the product charts. When correctly paired, caps and plugs provide a snug fit.

Vinyl caps are flexible and stretch to fit over the tube for a strong seal. The precision of the clear cap measurement when matched to the corresponding tube diameter provides a tight closure. Our plugs also need to be matched with accurate tube diameters to fit tightly inside the tube. All tube diameters are charted and identify which style of cap and plug correspond to pair up to secure contents.

If there is concern for tampering, additional precautions can and should be taken. Tamper evident seals, labels and/or shrink bands are all options. Visit Uline or McMaster-Carr for these options.

How rigid is the tubing?

The rigidity of our tubes varies, with the PETG versions classified as relatively rigid and Propionate relatively flexible. Not easily bent, the Merriam-Webster definition of rigid, describes our tubes. In common usage, as on a retail shelf, hanging in a retail display, as a storage container in the home, etc., our tubes will remain rigid. Force would need to be applied to bend our tubes.

Our bottom inserts are made from one of three materials: PVC and PETG or Propionate.

What is the lead time?

Most production orders ship within 3 weeks. Products requiring secondary operations, such as Hang Tubes and PermaSeal Containers, require approximately one additional week. Lead time for each item is included on quotations. All production dates are subject to current capacity.

What is the thickest tube that you can manufacture?

It depends on the diameter of the tube, but it is typically .062".

Are your sizes and dimensions exact?

All dimensions are approximate. Typically, any dimension has a tolerance of +/-.003 to +/- .008 inches. Please contact your sales representative if dimensions are critical.

What adhesives work with VisiPak PETG tubes?

Tetrahydrofuran (THF) is a commonly used solvent that works well when bonding PETG to itself or PVC materials. VisiPak recommends contacting IPS Corporation to discuss your adhesive requirements in order to determine the best adhesive for your application. IPS offers a Weld-On brand of adhesives. Weld-On 3 and and Weld-On 4 are popular adhesives used when working with PETG.

Are your containers air/water tight?

Please contact us to discuss your specific application. VisiPak typically has product options that can be air/water tight, but they are not warranted as such and the responsibility to insure this feature lies with the purchaser.

What are the differences in PETG and Propionate?

The differences are subtle. It’s always best to see the real tube and samples are always available.

Are your mailing tubes postal system approved?

Yes, all of our mailing tubes meet USPS guidelines.

Can I get different color caps or plugs?

Not only are different colors available, vinyl cap colors are typically more vibrant. Minimums on non-stock caps and plugs range from 1,000 to 10,000 pieces depending on the size. Note: Some items are sold as a unit with both tube and cap or plug and may be limited to specific cap or plug colors.

Clamshells and Thermoforming

What dimensions should I consider for a clamshell?

We provide some guidelines to assist with choosing a clamshell.

How do I seal a clamshell?

There are several methods for sealing a clamshell, mainly dependent on the quantity to be sealed.

What materials do you use?

PVC and PET are the most commonly used materials.

What is the lead time?

Clamshells, blisters and trays typically take 6-8 weeks from the time the sample is approved.

Do you produce insert cards?

Looking for graphics, header cards, inserts or blister cards for your new package? VisiPak is proud to work with trusted partners like Printing and Packaging, Inc. and Stolze Printing Company to ensure our customers get a complete package solution.