Testimonials
Customer Satisfaction Index
Based on a 4-Point Scale
Each year the Sinclair & Rush, Inc. family of companies process over 30,000 orders and in excess of 60,000 line items across 100s of millions of parts. Presented to the right, you will find our annual Customer Satisfaction survey results. Our scores are based upon a 4 point scale. A score of 4 is considered complete customer satisfaction and represents our unwavering goal for our family of customers.
We are proud of the goods and services we provide and grateful for the ratings we’ve earned. If this has encouraged you, too, let’s get started! This brief inquiry about your packaging needs will help us steer your decision in the right direction and onto the path of progress!
I don’t know how you could serve me any better. I called and talked to Rob & had a quote in less than 2 hours. Then placed an order & part of the order was in stock I needed & the credit app wasn’t finished yet so he told me to use a credit card & now I have the product I needed. Rob needs a raise or employee of the month. I wish every company I deal with was this easy. You don’t find this very often in this big world anymore. Thank you for giving my small company such great service… so happy to deal with you guys keep up the great work.
Diane from Oregon
Our orders are delivered in a timely manor and, if we need them early they are readily available. We are very happy and with the product and delivery.
Amber from Michigan
Steve Kent has been a very helpful and attentive point of contact for us.
Shawn from Wisconsin
I Love the service that I am provided. My orders are normally on time and, if I happen to need them a few weeks early it hasn’t been an issue.
Amber from Michigan
We appreciate the prompt response to our order requests. Our orders are submitted and processed immediately so we receive our supply without any undue delay for us to service our customers. Excellent service by Lisa Matter.
Loretta from Minnesota
Fast and drama free. THX!
David from Utah
Great and quick customer service.
Teresa from Ohio
Everything about the order went great. I really appreciate doing business with Sinclair & Rush.
Michael from California
Keep up providing this great Product and the excellent delivery time.
Hal from Louisiana
I did placed my order online and had no interaction with a service rep. In the past I have had an excellent experience with rep.
Tom from Michigan
Thank you and I will order again!
Bob from Michigan
I am always pleased when it comes to working with your Sinclair & Rush. The only negative comment would be that a few of the boxes were not sealed very well, and the tops were broken open during shipment. Thankfully, nothing was lost or damaged. That being said, I look forward to working with Sinclair & Rush again soon.
Seth from Illinois
Both very happy and very excited to continue with using Sinclair & Rush for my needs! Everyone with whom I spoke with and worked with to get me the products needed were professional and amazing to deal with. Truly deserving of recognition for their efforts.
Chris from Ontario, Canada
As in the past is is always a pleasure speaking with your associates and team members. Than you for the efforts put forth to serve your customers.
Melvin from Florida
Doing a great job keep up the good work.
Rhonda from Michigan
I just wanted to say thank you and I really appreciate the excellent customer service provided by your staff. They were very helpful and handled this order in a very professional way.
Whaziq from New York
Stephanie is great, she says what she means. Tells me when the order is to be delivered and it was here 3 hours before it was due. Under promise and over achieve.
Mark from Michigan
Everything was handled smoothly as usual.
Dave from Ohio
Wonderful service! Love the clear tubes.
Robin from Washington
Came faster than expected. Superior product at good price. Thanks.
Wayne from Maryland
Only placed orders via the website. No sales rep. Website is easy to use.
Mark from Indiana
Very professional team, expedient and willing to work with you on meeting your solution needs! Great job!
Shannon from South Carolina
My order was easy and no hassles. I will be using your products in the future and recommend you to my friends and family as well. Thank you all.
Rosita from Texas
I received the product… and it is exactly what I needed. Thank you! I do plan on ordering from you again when supplies are needed and appreciate what you offer and the ease of ordering. — Take care!
Kelly from California
This was a custom order and came out perfectly. Hope to order more in the future.
Celine from California
It was a very good experience. Thank You.
Patrick from Florida
Lynn and Matt are a pleasure to work with.
Dawn from New York
Over-all very good and professional service and quality, thank you.
Larry from New York
Order arrived quickly and was exactly what I wanted. Thanks.
Brad from Pennsylvania
Did not use sales rep this time. I just needed a small order and used the web-site to order. The sales rep when they have worked with me have always been excellent.
Carl from Michigan
Friendly and fast! Much appreciated.
Courtney from Calgary, Canada
Very friendly and helpful staff. Keep up the good work.
Art from Ohio
We love your products and your Customer Service! It is Top Notch!
Rebekah from Michigan
This is the first time buying but it sent smooth.
Kendall from Massachusetts
First Class operation !!!! Thanks for your help on my project !!
Jack from MI
Everyone was easy to work with and the products and service were great.
Rheuben from California
We have never had a bad experience with Sinclair & Rush. Great product and great service!
Nadine from Florida
Hopefully we sell so much that we will make regular purchases in the future.
CThomas from Alabama
Keep up the good work, about time a company say and do what they say. The last few years all I have been listening to is excuse(s) why they can’t conduct business in a timely manner. Thank you. Bill
Bill from Texas
I couldn’t believe that I ordered these in the afternoon and had them by morning the next day. I ran around the office telling everyone!! Definitely getting our business in the future! I’m also super grateful for the large selection of on hand options that I can get in smaller quantities of 150-ish for sampling etc. Outstanding experience!!
Anna from KS
Thank you! Customer service is so helpful.
Tom from NJ
Excellent service and premium product for surprisingly low cost.
Cecil from Indiana
Easy order and super fast shipping.
Mike from GA
Thank you! Customer service is so helpful.
Joyce from TN
Very satisfied.
Anthony from AK
It’s a pleasure doing business with Visipak.
Cathy from NH
Price was fair and delivery was fast. No issues.
Kimberly from NV
Their staff managed to get the packaging to me in ample time to package my product before the trade show. A great gratitude is put forward to them.
Harold from MI
Steve was a great help! Please thank him again for me.
Shannon from WY
Service was good over the past year
Paul from IL
Good service and excellent product.
Cecil from IN
Hopefully we sell so much that we will make regular purchases in the future.
Thomas from AL
Working with Lisa and Jason for new orders is great they always get back to me.
Sharon from RI
Prints and jar quality are great, thanks! Happy to see the wait times come down, hoping for further progress.
Gregg from ME
The VisiPak team has always provided us with top notch customer service and delivered custom orders ahead of schedule every time! We’d like to sincerely thank Lisa Buscher and the entire production team for delivering our last order a week ahead of schedule when we unexpectedly ran low on inventory.
Reed from SC
Always a great experience ordering items.
Sondra from NH
Great Customer Service ! Nothing to complain.
Thomas from TN
Customer service representative was very helpful.
John from CO
No concerns at all. Order was filled in a reasonable time, correct product, in great condition.
Brennan from WI
Lisa is wonderful to work with when ordering your products
Steve from MN
Great help Getting my order fast.
Cassie from MN
Only comment I have is: KEEP UP THE GOOD JOB!! :):):):)
Tammy from OH
Outstanding service from ordering, to fulfillment and the shipping.
Clay from MS
Service was better than expected.
Jim from FL
Knowledgeable and efficient inside people to allow placement of orders.
Glen from AZ
Really appreciate my representative, Steve Kent, for excellent service.
David from CA
I don’t order very often, but it is great to know I have someone there to help me get our order correct and in a timely fashion!